Never Trust a Car Salesman
On Saturday I bought my very first brand new car.
Brand New!!
When I drove off the lot I had 9 miles on the odometer, a full tank of gas, and a payment for the next five years..... But I had the excitement of owning my very first new car.
The excitement has quickly faded, I must say. I'm currently in a state of anger over the fact that I am unable to get ANYONE at the dealership to actually answer the phone. Oh yes, they promise you the moon and the stars to get you behind the wheel of one of their vehicles, but once that sale is complete, they vanish into the night.
So, you may be wondering, just why in the heck would I be so angry that I can't get in touch with a soul at this dealership?
Let me tell you....
I hop into my new car this morning, start her up, and begin to back out of the driveway. That's when I notice the 'check engine' light has appeared.
Thinking to myself, now, why in the heck would the check engine light come on, and stay on, when I have only 143 miles on this car, I decide I had better call the salesman and inquire.
So, I get to work and pull out the business card I received on Saturday, the card of the salesman who emphatically requested I use in any event that required contact with the dealership.
I call.
I am appalled to find out the number listed as the salesman's direct dial does not even belong to him! Thinking perhaps I have called the wrong number, I call back again. Nope. I had the correct number, his business card is incorrect. I leave a message, hoping for some sort of response.
Nothing.
Several hours have now passed by, and, not a single response. So, I call the number listed on their website. Again, I receive voice mail. Again I leave another message. No response.
I'm fairly ticked now.
I can't wait to get this asshole's customer service survey in the mail, the one he had mentioned 6 times, the one he had literally asked me if I could respond with all 10's on.
Vindictive, perhaps.
But, what in the hell ever happened to courteous customer service AFTER the sale??
Brand New!!
When I drove off the lot I had 9 miles on the odometer, a full tank of gas, and a payment for the next five years..... But I had the excitement of owning my very first new car.
The excitement has quickly faded, I must say. I'm currently in a state of anger over the fact that I am unable to get ANYONE at the dealership to actually answer the phone. Oh yes, they promise you the moon and the stars to get you behind the wheel of one of their vehicles, but once that sale is complete, they vanish into the night.
So, you may be wondering, just why in the heck would I be so angry that I can't get in touch with a soul at this dealership?
Let me tell you....
I hop into my new car this morning, start her up, and begin to back out of the driveway. That's when I notice the 'check engine' light has appeared.
Thinking to myself, now, why in the heck would the check engine light come on, and stay on, when I have only 143 miles on this car, I decide I had better call the salesman and inquire.
So, I get to work and pull out the business card I received on Saturday, the card of the salesman who emphatically requested I use in any event that required contact with the dealership.
I call.
I am appalled to find out the number listed as the salesman's direct dial does not even belong to him! Thinking perhaps I have called the wrong number, I call back again. Nope. I had the correct number, his business card is incorrect. I leave a message, hoping for some sort of response.
Nothing.
Several hours have now passed by, and, not a single response. So, I call the number listed on their website. Again, I receive voice mail. Again I leave another message. No response.
I'm fairly ticked now.
I can't wait to get this asshole's customer service survey in the mail, the one he had mentioned 6 times, the one he had literally asked me if I could respond with all 10's on.
Vindictive, perhaps.
But, what in the hell ever happened to courteous customer service AFTER the sale??